About Experience Vinyl
Local Record Store in Doylestown, PA
Reviews of Experience Vinyl in Doylestown, PA
- 28 Reviews
Experience Vinyl is exceptional in every way. The sales process is bespoke, thoughtful, and educational. Staff is always willing to take extra time to discuss record sourcing and industry dynamics. The available selections and exclusives are dynamite. And shipping is as seamless as it gets. If you're in search of a trusted record store, search no further. These guys will go the extra mile on one-off requests, helping to locate hard-to-find copies of releases in short supply. 100% recommend.
Jeff at Experience Vinyl is terrific. His customer service was exceptional. Another classic vinyl business cancelled my order without telling me and put me in a bind for an important Christmas present. Jeff took care of me and I received just what I ordered in two business days. Old school customer service is so refreshing.
Exp Vinyl went out of their way to acquire an album I was giving as a gift. There were shipping issues from the supplier, but they made it happen, AND in time for Christmas! Excellent customer service! Excellent on the phone. Ultra fast response time. Really just THE BEST!
I've only known about Experience Vinyl for a couple months but I cannot say enough good things about them. I had an issue with my purchase and long story short I had misread the release date. They bent over backwards to make sure I was satisfied with my order even tho I was in the wrong and then they sent me part of my order at no cost. They paid my shipping just so I could listen to Alice in Chains right away. I not only found a great place to buy new vinyl but I might have made a new friend for life!
Not only does Experience Vinyl have an amazing selection, they have arguably the BEST customer service that I’ve ever encountered….and im in the customer service industry. They went above and beyond to make sure I was taken care of when i reached out with a simple question, all while treating me as if I had been purchasing thousands of $ from them already. I am a first time customer of theirs but definitely plan on being a repeat customer for a long time. I hope all my friends listen to me when I tell them that you are the only vinyl shop anyone needs access to. Thanks for being awesome. YOU GUYS ROCK!