The Exchange

I had one of the BEST experiences at this location on Tuesday evening. I came in with my younger son and wanted to look and see about maybe getting him some games or things that are within his age group. Josh was right there to help me and answer all my questions. He made sure to explain and give great feedback on any game I considered. He was wonderful with interacting with my son as well. He was kind and patient and took his time making sure I felt comfortable with my purchases. He made sure to let me know about their amazing rewards program! As a single mother I have to make sure I watch my spending and knowing that once my son grows out of his games he can exchange them for store credit towards new game or use the Rewards we earned from our purchases towards new games as well! What an amazing employee! I recommend this location and make sure you ask for Josh!

My wife purchased a new switch and several new games from this location. The only used game we purchased used was a Just Dance game. I ended up returning it because it didn't have an activation code. They took it back with no issues at all. I was then asked if we were on the rewards program and after checking mine and my wife's info in their system we determined were not. Apparently with purchases you get points for discounts and future purchases. I signed up and when I got home, I called the store to find out if I could put our recent purchases on the card to get credit for them. The associate (Josh) simply couldn't be bothered with the questions and stated it couldn’t be done. I was surprised since it was around $500 worth of items. When I pressed him to understand why that was, he simply got shorter and even more rude. After looking at receipt for the original switch purchase his initials are on it so that explains why we were never signed up in the first place to the rewards program. He is just simply a bad employee (or not well trained). Even after speaking with a manager (Kathy) she stated their systems couldn’t go back to add past purchases for rewards and there was nothing that could be done. I am very tempted to just return everything and give my business to Game Stop or another big box store.

We had a wonderful experience at The Exchange this week while stopping for some old ps3 games. So much helpful advice and great service finding what we needed. Highly recommend! Thank you all for your help!

Took several consoles, games, and peripherals here today, knew it would take some time for them to go through everything, they told me it would be about an hour. After all was said and done, they only took about 15 items, none of the consoles. I was told I was missing cables, or that they weren't working. None of this was true. Each console had all of the components, and we're in working order, some of which I took down the road to GameStop to sell with absolutely no issue. I honestly feel like the employees just didn't feel like taking the time to actually test anything. I was also low balled on items and told that the games discs needed resurfaced, but was complimented by GameStop on the condition of the trades that they refused to accept. Don't bring your items here to sell, they don't actually care.

Lots of options for video games to DVDs and they even had some unique board games the staff are really friendly and enjoyed what they did which made us being there a lot more easier.