About The Exchange
Local Record Store in Chicago, IL
Hours of OperationMonday: 11:00 AM - 7:00 PM
Tuesday: 11:00 AM - 7:00 PM
Wednesday: 11:00 AM - 7:00 PM
Thursday: 11:00 AM - 7:00 PM
Friday: 11:00 AM - 8:00 PM
Saturday: 11:00 AM - 7:00 PM
Sunday: 11:00 AM - 7:00 PM
Reviews of The Exchange in Chicago, IL
- 507 Reviews
adrian james dela cruz
One of the few places I can find that feels like a fun trip into the past while also having a modern feel to it. I managed to find items here that I enjoyed using. The people are also very kind and easy to talk to. If you need help finding something, they’re more than willing to help do so! One issue I had with this was the condition of some of the items I purchased. While I will give them the benefit of the doubt by saying it’s not entirely their fault, I still ended up returning the items for a small stocking fee. I almost felt bad doing so since they were so nice to me for having to find it for me when I called in advance for them. They were still willing to accommodate my request to return them without giving me attitude. Overall, I’d definitely come back here for the selection of items and people to interact with just to talk about games, movies and other related stuff!
Awesome! Everyone was super nice and helpful. I was helped by a gentleman named Tyler, who was legitimately the nicest person I had met all day :) Tyler helped me find a game, and for a good price as well, as well as explained all the different price points and conditions they sell the games at. Very helpful, I seriously can't say enough nice things about them.They have a good inventory with lots of variety, and reasonable prices, and if I lived in Chicago, I would 100% frequent this location for all my gaming and music needs.
Worst experience buying a retro gaming system. We got one Sunday night and the girls we so helpful. The first one we bought acted up so we returned it and got a more user friendly system. Then an hour later that breaks. After we had tried twice bought 500$ worth of games and controllers nothing worked. So I go to return it today and a different manager who couldn’t look me in the face or speak to me while taking 36 min to return everything. and they only refunded 360$. The associates are nice to mangers are rude. They systems don’t work and they will rob you of 200$ and tell you to leave. AVOID!!!
Customer service is almost aways tip top. Great selection on games and movies. Everything’s neat and organized. Prices vary. Typically around competitors range. Call in advance and they’ll have your order read, per request.
Staff are friendly & helpful. Plenty of games to choose from, and very generous with their trade in credits, and return policies. Will definitely be coming back.