Music Direct

Be advised - make an appointment if you're showing up in person. Luckily they had some free time and were able to help me when I showed up on the spot. Very very nice people with a passion for music! Good prices too. Highly recommended

Music Direct is an awesome business from top to bottom. They want their customer to me completely and fully satisfied. I purchased an expensive integrated amp (for me) and after about 40 days, I didn't like it as much as I thought I would. Music Direct took it back and refunded my money immediately. That is unheard of. No arguments, no nothing. Over the last couple of years I have dealt directly with Jon Schulman and he has been very kind and patient. A true mensch. Music Directs service is the best. What a great business.

Poor customer service and poorly run business. They have a lot to learn regarding e-commerce order and inventory management. Ordered item, week later they tell me they can't fulfill and to place a backorder in the HOPES it gets fulfilled in the future. Advise you to take your money elsewhere.

Poor customer service. Great Rude customer representative! International buyer beware and don't lose your time with this store. Have my order cancelled with discriminatory shipping policy. Cancelled my order online & Refused to sell me a listed and in stock discontinued Audioquest NRG4 power cable that was only available on their website. They refused to ship it to Canada, the rude customer service representative told me that it was not negotiable in the first instance that came with my cancellation. This NRG4 power cable is not available on Canadian market and as an authorized dealer of Audioquest it is a shame for not selling this product when someone wants to buy it. Keep your product rotting in your shop for your perfect qualified customer. I went to buy several Furutech power cable with an authorized dealer on Canadian market and guess what it is way better than Audioquest! Thank you for refusing me and making me discover Furutech. I am selling all my Audioquest power cables and interconnects.

Do NOT buy from them on Amazon. They sent me a defective speaker that was "new" but the woofer was kaput on arrival and the speaker had prior clipping issues. They did not pay to ship it back which was expensive (heavy speakers.) I had to talk to them on the phone to issue a return, when talking to them they cut me off as I began to answer their question and told me they had asked a "yes or no only question" and proceeded to ask me what I was about to tell them afterward... cool